Frequently Asked questions
Why purchase from Jeffersons Fine Jewellery?
Jeffersons is an independent business who specialise in fine jewellery that is priced fairly and competitively. The materials are carefully hand selected for their finesse and quality and only the most beautiful jewels adorn each piece.
Partnered with the Gemological Institute of America (GIA), diamonds are always ethically sourced and for your reassurance, those above 0.25ct are always accompanied by a GIA certificate.
What is Fine Jewellery?
Fine Jewellery is the term used when the materials, products and craftmanship is exquisite, valuable and is of high quality. For example, the finesse of Jeffersons Platinum is the highest manufacturing grade and is always accompanied by the UK’s hallmark 950.
Where is your jewellery made?
Jeffersons jewellery items are always made in England in the United Kingdom. They create jewellery using the most skilled craftsmen and women, who use a combination of modern and traditional goldsmithing methods to produce the most beautiful, stunning jewellery.
All jewellery is accompanied by UK hallmarks in line with The Hallmarking Act of 1973. Hallmarking is an independent assessment process, to ensure the precious metal used reaches the described finesse and quality standard.
What services do you offer?
Currently, the majority of Jeffersons purchases are through ecommerce (online). They have worked hard to bring customers a large range of beautiful jewellery options that can be purchased directly from the website. Face to face, virtual and telephone consultations are available upon request.
If you feel as though you would like to make some adjustments to the items you see, this is possible too. The items are hand-made or hand-finished, so do get in touch so they can confirm what amendments can be completed for you.
For those looking for something completely unique and individual, Jeffersons Design Service allows you to create something from scratch. Their slogan “Created by you, crafted by us” is a testament to how they like to work alongside their customers to create the perfect item- to truly mark your special occasion.
Can I request a specific diamond quality?
Any of Jeffersons products can be amended, altered or tailored to your specific requirements. Please contact them directly and they will advise you in detail about your request. Using alternative diamond qualities is straightforward, but is dependent on availability and quality control.
Jeffersons diamonds are all hand-selected and diamonds above 0.25ct are accompanied by an independent diamond grading certificate from the Gemological Institute of America (GIA). Only the finest, eye clean gems are selected, meaning the customer would require x10 magnification to identify blemishes or imperfections within the gemstone.
Solitaire diamonds are certified with colours of D,E or F and with clarities no lower than Slightly Included (SI) to ensure each diamond is sparkling and eye-catching.
Where are you based?
Jeffersons is based in the North West of England, allowing them accessibility to major motorway links to their workshops in Sheffield, Birmingham and London. Managing the business from an office as a pose to a retail unit, brings all of Jeffersons services under one roof and allows them to effectively maintain costs. This allows them to demonstrate the most competitive prices.
How do I get a Consultation?
If you would like to speak to a Jeffersons Jewellery Expert, you can use the chat facility on the website, make contact via email or whattsap, or complete the contact us form, for one of the team to call you back.
Jeffersons conduct telephone, zoom and Teams consultations and in cases where a face to face consultation is required, they will “come to you.” Their “come to you service” was launched in 2021 as many people working from home, found this style of shopping the most convenient way to purchase. Face to Face appointments are limited and subject to Jeffersons Terms and Conditions.
What are your Payment Options?
Jeffersons accept all major credit cards through PayPal. Paypal and Klarna.
What If my Item Doesn’t Fit?
Jeffersons understand that when you are purchasing a gift, attaining the accurate size can be difficult. They can advise you on sizing before you purchase, whether this is a ring, bracelet or pendant, please contact them if you require assistance.
Once you have received your purchase, if you are not happy with the sizing, Jeffersons will resize your item once, for free and within a 12 month period. Please use the contact us form for return address details.
Do you offer a guarantee?
Absolutely!! Jeffersons are proud to offer a lifetime manufacturing guarantee on all products. Specific details can be found on the guarantees section of the website.
Where is my order?
All Jeffersons jewellery items are handmade or hand-finished to ensure a high quality, superior finish. The average timeframe for you to receive an item stocked online is 21 days. If the item is available in the correct specification- including finger size, the item will be dispatched within 3 business days.
For bespoke orders, individual timeframes are agreed with the customer prior to placing the order.
If you require an item for a specific date, please get in touch to confirm this is possible before placing your order. Jeffersons will do all they can to ensure your item is crafted and dispatched in time for your special occasion.
What if I want to return or refund my item?
Jeffersons understand that jewellery is personal, individual and special to each customer. If you aren’t completely satisfied with your purchase, they would love the opportunity to get it right for you, but understand this may not always be possible.
Once you have contacted Jeffersons about your return, you will receive a refund request form, outlining how you can return your item for a full refund. Customers can request a refund up to 30 days from receiving the item. Items must always be unworn, accompanied by the original packaging and in a resalable condition. Return, tracked and insured postage is at the cost of the customer and usually costs between £7.00 and £10.00 with Royal Mail Special Delivery Services.
Refunds can only be returned to the original purchaser, by the original payment method used and can take up to 14 business days.
